Patients

OFFICE POLICIES

Terms & Conditions

At Healing Tree, we aim to provide the highest quality of care and service. Our policies support you in the best way possible and keep our clinic running smoothly for the benefit of every patient.

Cancellation Charge
At Healing Tree, we respect your time and trust that you respect ours. We require a minimum of 1 business day (by 5:00 p.m., not counting Saturdays and Sundays) notice for return patients and 2 business days’ notice for new patients when canceling or rescheduling appointments. If we do not receive a minimum of 1-2 business days’ notice, you will incur a credit card charge for 100% of the scheduled office visit cost.

Please understand that this policy is in place as a means of respecting the time and efforts of your naturopathic doctor, as well as other patients who would have benefited from a medical visit during this time. Should we have to change appointments, we will do our best to give you 1 business day’s notice and will be sure to accommodate your needs and reschedule your appointment in a timely fashion.

Phone Consultations
If you are unable to come to our office, follow-up visits via telephone are available after an initial in-person visit. These are billed at the regular in-office rate and payment is due via credit card at the end of each call.

Email Consultations
Naturopathic treatments are individualized and often require multiple changes in diet and lifestyle. As such, we do not offer consultations via email.

Because the changes can be complex, you may need to clarify a matter regarding your current treatment plan before your follow-up appointment. You may email the office with short, concise questions that should be no more that 3-5 lines long and pertain to your current treatment plan. Email is not a substitute for an office visit.

If your naturopathic doctor determines that your email is too complex, requires an in-depth explanation or professional advice, or will result in an alteration to your treatment plan, we will contact you to schedule a 15-30 minute phone consult with your naturopathic doctor so that your question may be adequately and appropriately addressed. These calls are billed at the regular in-office rate with payment due via credit card at the end of each call.

For supplement refills or to report acute symptoms not requiring emergency care, please call our office at 289-521-3888 or email us at info@healingtreenaturopathic.com.

In an emergency, do not email or call us. Call 911 or proceed to the ER.

Please note that email is not considered to be a secure form of communication. By emailing your naturopathic doctor, you are accepting the risk that your message may be intercepted or otherwise seen by an unauthorized third party.

Supplements
We sell supplements as a convenience to our patients but
 you are not required to purchase your supplements at our clinic.

If you need a refill to pick up on your next appointment, please call or email us with your refill request 5 business days before you are scheduled so that we make sure they are in stock on the day of your visit. 

All refills must be paid for at the time they are dispensed and can be picked up at the office or mailed to your home at your cost. If you need to pick up supplements after hours, supplements are left out at your own risk.

All sales of supplements and botanicals are final.

Scent-Free Policy
In order to support the health of our chemically sensitive clients, our office is a fragrance-free zone. Please refrain from wearing perfume, cologne and other scented products when visiting us.

Insurance & Payment
Because your health insurance policy is a contract between you and your insurance company, you are responsible for understanding your coverage. Many private insurance companies have policies that do cover some or all of the care you receive from Healing Tree Naturopathic Clinic.

Whether your particular policy is one that has such coverage is a detail verify with your insurance agent; our office does not have access to this information. All charges incurred at our office are your responsibility regardless of insurance coverage.

Payment in full is due at the time of service. This includes fees for medical office visits, labs and any herbal/nutritional supplements prescribed for you. For your convenience we accept cash, debit, check, Visa and MasterCard. At the end of each visit, you will be provided with an invoice that you can submit to your insurance company for possible reimbursement. 

Bounced checks incur a $25 processing fee. Refunds on labs are available with a $25 processing fee, provided labs were not performed, kits were not tampered with and are returned in a reusable state no later than 10 months after their issue. There are no refunds on services.

MISSISSAUGA

BURLINGTON

Paul Lewis Services Therapeutic
Massage Clinic & Education
Burlington Physiotherapy
& Health Clinic

Tel. 647-996-5674

Fax. 289-714-2644

831 N Service Rd

Mississauga, ON

L4Y 1A2

Tel. 905-333-1515

Fax. 905-333-4747

2004 Caroline St

Burlington, ON

L7R 1K9

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CONTACT US